My partner and I used the same email address. I was able to access my page and having issues generating my Wife's.

Our HIPAA compliant platform only required an email address is only used for one individual. Here are options to resolve.

If there is not an alternative email, you can set up a Free GMmail Address here and re-generate llows for one email address to be used for one.  Contact us with your New GMail address, we will then update to your profile. You will receive a notification when you may re-generate the next pass.